Terms and Conditions of Use — bakso108 Malaysia Platform

1 Acceptance of Terms and Conditions

Welcome to bakso108, an online gaming platform operating in Malaysia. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "User") and bakso108 ("Platform", "We", "Company"). These Terms govern your use of the website, mobile app, and all services provided by bakso108.

By accessing the bakso108 website, registering an account, or using any of our services, you confirm that you have read, understood, and agreed to be bound by all Terms stated in this document. If you do not agree with any part of these Terms, please do not use our platform.

2 Platform Eligibility

To register and use the bakso108 platform, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old or have reached the age of majority under the laws of the jurisdiction where you reside, whichever is higher.
• You must be a legally capable individual to enter into a binding agreement.
• You are not currently located in a jurisdiction that prohibits online gambling activities.
• You are registering in your own name and not on behalf of any third party.
• You have never been banned or suspended from using the bakso108 platform previously.
• The personal information you provide must be accurate, truthful, and up to date at all times.

Bakso108 reserves the right to request proof of eligibility at any time. Players found not meeting the eligibility requirements will have their accounts suspended and any winnings obtained may be confiscated at the platform's discretion.

3 Account Registration & KYC Verification

Each player is only permitted to register and hold one (1) active account only at bakso108. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment details — are strictly prohibited.

The Know Your Customer (KYC) process is mandatory for all players before the first withdrawal can be processed. Required documents include:

• Valid copy of national identity card (MyKad) or passport
• Proof of current address (bank statement or utility bill not older than 3 months)
• Additional documents as requested by the bakso108 compliance team

All information and documents submitted for KYC are handled securely using 256-bit SSL encryption and are used solely for identity verification and fraud prevention purposes. bakso108 processes KYC applications within 1–3 business days.

4 Deposits & Payment Methods

Bakso108 accepts deposits via a variety of secure, approved payment methods for the convenience of Malaysian players. All deposits are processed in real time or within the timeframe specified by the payment provider.

• Minimum Deposit: RM10 per transaction
• Accepted Methods: DuitNow, FPX, Touch 'n Go, Boost, GrabPay
• Currency: Malaysian Ringgit (MYR) only
• Daily Deposit Limit: Subject to the limits set by each respective payment method

All deposits must come from a payment method registered in the player's own name. bakso108 does not accept third-party deposits. If a deposit is received from an unknown or suspicious source, the transaction will be frozen pending investigation.

5 Withdrawal of Wins

Bakso108 is committed to processing all valid withdrawal requests promptly and efficiently. Players must ensure all of the following conditions are met before submitting a withdrawal request:

• KYC verification has been successfully completed
• All associated bonus wagering requirements have been fully met
• Withdrawal amount meets the minimum threshold of RM10
• Account is active and not suspended
• The requested withdrawal method must be in the player's own name

All valid withdrawals are processed within under 2 hours on business days (Monday to Friday, 9am to 6pm, excluding public holidays). Withdrawals requested outside of business hours will be processed on the next business day. bakso108 reserves the right to request additional documents for withdrawals exceeding certain limits for AML compliance purposes.

6 Bonuses, Promotions & Special Offers

Bakso108 offers a wide range of exciting bonuses and promotions for new and existing members. Each bonus is subject to specific conditions stated in the respective offer's terms. The general conditions applicable to all bakso108 bonuses are as follows:

• Each bonus has wagering requirements that must be met before withdrawals are permitted
• Wagering requirements are calculated based on the total bonus amount received
• Bonuses may only be used on eligible games as specified in the offer
• Bakso108 reserves the right to withdraw or modify any bonus offer at any time with reasonable notice
• Players found to be abusing the bonus system will forfeit their right to the relevant bonuses and associated wins
• Bonuses cannot be transferred to another player

All specific terms for each bonus or promotion are clearly displayed on the respective offer page. Please read them carefully before accepting any bonus to avoid misunderstandings.

7 Game Rules & Fairness

All games offered on the bakso108 platform use a Random Number Generator (RNG) that has been independently certified by recognised third-party certification bodies. This ensures that the outcome of every game is entirely random and cannot be manipulated by any party, including bakso108 itself.

The Return to Player (RTP) rate for each slot game and other casino games is publicly displayed for players' reference. This RTP rate is a long-term average value and is not a guarantee of returns for any individual playing session.

In the event of a technical disruption, software failure, or system error during gameplay, bakso108 reserves the right to void the affected bets and return the wagered amount to the player's account. Decisions made by the bakso108 system are final in such cases.

8 Prohibitions & Prohibited Conduct

The following activities are strictly prohibited on the bakso108 platform and may result in immediate account suspension, balance confiscation, and legal action:

• Using bots, automation scripts, artificial intelligence software, or any technology to play automatically
• Manipulating games or systems through the exploitation of bugs or software vulnerabilities
• Money laundering through the bakso108 platform
• Opening multiple accounts to abuse bonuses or promotions
• Colluding with other players to cheat in player-versus-player games ("collusion")
• Attempting to hack, attack, or disrupt the platform's infrastructure
• Providing false or misleading information during registration or KYC
• Using another person's account or sharing accounts

Bakso108 uses a sophisticated fraud detection system that operates 24/7 to identify and prevent such activities. Any account suspected of involvement in suspicious activity will be investigated and appropriate action will be taken.

9 Account Closure & Suspension

Players may close their bakso108 account at any time by contacting the customer support team. Before closure is processed, all active balances will be settled and any pending withdrawals will be processed first.

Bakso108 reserves the right to suspend or close any account with or without prior notice if:

• There is evidence or suspicion of fraud, money laundering, or criminal activity
• A player is found to have violated any section of these Terms and Conditions
• A player fails to complete the KYC process within the stipulated timeframe
• Account inactive for more than 12 consecutive months
• Required by authorities or regulatory bodies

In the event of account closure due to a breach of Terms, bakso108 reserves the right to withhold any balance in the account until the investigation is complete. The final decision is subject to the outcome of the internal investigation and, where necessary, the ruling of an independent dispute resolution body.

10 Responsible Gaming

Bakso108 takes its commitment to responsible gaming very seriously. We believe that gambling should remain a fun form of entertainment and should never become a source of financial stress or personal hardship for anyone.

The bakso108 platform provides the following tools to help players manage their playing habits:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposits
• Loss Limit: Limit the amount of losses permitted within a given period
• Session Time Limit: Manage the amount of time you spend playing in a single session
• Temporary Self-Exclusion: Stop playing for a period of 24 hours to 6 months
• Permanent Self-Exclusion: Permanently close your account if needed

If you or someone you know has a gambling problem, please seek help immediately. More information is available on the Responsible Gaming ours.

11 Privacy & Personal Data Protection

Bakso108 is committed to protecting the privacy and personal data of every player. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

Personal data we collect includes name, date of birth, address, phone number, email address, payment information, and transaction records. This information is used for the following purposes:

• Identity verification and account management
• Financial transaction processing
• Fraud prevention and anti-money laundering
• Compliance with legal and regulatory requirements
• Service improvement and user experience enhancement

For detailed information on how we handle your data, please refer to Privacy Policy bakso108.

12 Disclaimer & Limitation of Liability

The bakso108 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, we do not guarantee that the service will be entirely free from errors, disruptions, or unexpected downtime.

Bakso108 is not liable for:

• Losses arising from technical disruptions beyond the platform's control
• Losses resulting from the player's own internet connection failure
• Losses arising from legitimate game outcomes
• Unauthorized access to an account resulting from the player's negligence in safeguarding their login credentials

Under no circumstances shall bakso108's maximum liability to any player exceed the total net deposits made by that player in the 30 days prior to the claim being submitted.

13 Amendments to Terms and Conditions

Bakso108 reserves the right to change, add, or amend any part of these Terms and Conditions at any time. Any changes will take effect immediately upon being published on the bakso108 website, unless otherwise stated.

Players will be notified of material changes to the Terms via a notice on the website or through their registered email. It is the player's responsibility to review these Terms periodically. Continued use of the platform after any amendments take effect will be deemed acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of the bakso108 platform, our team is ready to assist you at any time.

• Support Email: [email protected]
• Live Chat: Available 24/7 on the bakso108 platform
• Response Time: Within 24 hours for general inquiries

For formal complaints, please provide full details including your account number, date of the incident, and a description of your issue. All complaints will be investigated transparently and fairly, with a response provided within a reasonable timeframe.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through negotiation will be referred to a dispute resolution mechanism agreed upon by both parties.